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The Choice of Ship Repair Yard Online Survey Questionnaire
Dear Respondent,
I am currently carrying out a research study on ship repair activity. The objective of this study is to have a more in-depth insight into the choice of ship repair yards. The outcome of this research is to be presented at a conference, and later to be published in an academic journal. The body of literature about this activity is minimal, and therefore the outcome of this research helps to fill in the existing gap.
Please be assured that all individual responses will be held in the strictest confidence, and no specific details about companies and/or respondents will be reported. Only I will have access to the information/data gathered and therefore risks to respondents are minimal. Moreover, the survey bears no costs. Therefore, I welcome you to participate in the online survey presented below!
Thank you for the time spent in answering this survey questionnaire. The success of this research depends upon your feedback!
Greetings from Lisbon
Ana Casaca
1) Name:
2) Email:
3) Gender:
Male Female
4) Age:
5) Job Title:
President/CEO Vice-President Operations Manager
Logistics Manager Marketing Manager Other
6) If the company you work for had a job grade system, where would you position your job? (President/CEO = 10)
1 2 3 4 5 6 7 8 9 10
7) How many years have you been working in the shipping industry?
8) How many years have you been working in the present company?  
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9) Name of Company:
10) Address (City & Country only):
11) What is the size of your company (in number of employees)?
Less than or equal to 10 Between 11 and 25 Between 26 and 50 Greater than or equal to 51
12) For how many years has your company been established?
13) How do you define your company?
Ship-Owning Company Chartering Company Both of them
14) How do you define your company's activity?
Tramp Shipping Company Liner Shipping Company Both of them
15) In which markets does your company operate?
Freight Market Passengers Market Both of them
16) If your company operates in the Freight Market, what type of freight does your company handles most? (Please tick as appropriate)
Crude and Petroleum Products Metal Waste and Metal Products Live Animals
Solid Mineral Fuels Coal Building Materials
Chemicals Grain Manufactured Articles
LNG / LPG Other Agricultural Products Transport (incl. cars) and Equipment
Ores Fertilisers Other Type of Machinery
Other Minerals (excluding ores) Foodstuffs and Animals Fodder Other Miscellaneous Articles
18) In which form (s) do you transport your cargo? (Please tick as appropriate)
Wet Bulk Dry Dulk Fragmented Cargo Unitised Cargo
19) If you carry unitised cargo, which are the types of the cargo units that you handle? (Please tick as appropriate)
Pre-slung Cargoes Stora-box; Cassettes; Trailer-cassette Swap-body
Palletised Cargo Rail Wagons Trailer and tractor - Accompanied
Containers Semi-trailer, Trailer Trailer and tractor - Unaccompanied
20) Which type of vessels does your company operate? (Please tick as appropriate)
Oil Tankers Combined Carriers Pure Car Carrier
Product Tankers General Cargo Vessels Pure Car and Truck Carrier
Chemical Tankers Reefer Ships Passenger / Cruise Ships
Liquefied Gas Carriers Containerships Offshore Vessels
Dry Bulk Carriers Roll-on-Roll-off Vessels Other Vessels
21) In which geographical areas do you operate your ships ? (Please tick as appropriate)
Deep-Sea Shipping Short Sea Shipping Cabotage
22) In which deep sea shipping routes do you operate your vessels? (Please tick as appropriate)
Worldwide Europe - Asia Asia - North America
Atlantic Ocean Europe - Africa Asia - South America
Indian Ocean Europe - North America Asia - Africa
Pacific Ocean Europe - South America Asia - Oceania
23) What are the challenges that your company faces? (Please tick as appropriate)
Changing customer expectations of quality, service and price Survival
Deregulation Technological change
Meeting customers' needs, wants and values Economies of scale and scope
Profit maximisation and growth Economies of fitness
Regional forces to maximise trade within the block  
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24) How do you perceive the ship repair industry?
Proactive / Alert Reactive / Slow moving
Growing Industry Declining Industry
Price Cutting Industry Price Mantainer Industry
Professional Industry Unprofessional Industry
Innovative Industry Conservative Industry
Technical Leader Technical Laggard
Tough Industry Weak Industry
Widely Respected Industry Disregarded Industry
25) How far in advance does your company plan your vessels' repair and maintenance activities in a repair yard?
26) How frequently does your company makes use of ship-brokering services to find the best ship repair yard?
Never Almost Never Sometimes Frequently Always
27) Does your company uses the same ship repair yard to carry out your vessels' repair and maintenance activities?
Yes No
28) Is your company tendering process a long one?
Yes No
  Please indicate months
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29) Which factors influence the choice of a ship repair yards?
Choice Criteria Strongly Disagree Disagree Slightly Disagree Neutral Slightly Agree Agree Strongly Agree
(1) (2) (3) (4) (5) (6) (7)
Age of the vessel being repaired
The amount of time that the vessel will be off-hire
Shipowners' corporate strategy
The possibility to assess the ship repair yard premises/capabilities during the negotiation
The existence of a long-standing relationship with a ship repair yard
Shipowners' prior experience with the ship repair yard / Trust
Business references given relatively to a specific ship repair yard
Relationship between shiprepair yard an shipowners' personnel
The ship repair yard organisational structure
Ship repair yard top management capability and skills
Negotiation capacity of the ship repair yard and the time taken to negotiate a contract
Relationship of the ship repair yard with the classification societies
Relationship of the ship repair yard with insurers
The holding of the appropriate certificates, for instance, quality assurance among others
The attitude of the ship repair yard towards innovation and the formulation of new products
Innovation capacity in the resolution of problems
Use of information technology
Conflict resolution procedures
Ship repair yard's ability to monitor costs
The financial position of the ship repair yard
Payment conditions of the ship repair yard
Currency/Exchange rate and fluctuations
How much the shipowner charges for the additional work
The overall economic performance of the ship repair yard
Ship repair yard sales representatives network and competence
The current workload of the ship repair yard
Bid price / Price quoted by the ship repair yard
Ship repair yard desire for business
The ship repair yard ability to offer volume discounts
Ship repair yard performance history / Amount of past business
The reputation of the ship repair yard and market position
Ship repair yard track record
Awards and honours given to ship repair yards
The number of similar ships repaired
The tonnage of the biggest ship repaired
The quality of repair services rendered to similar ships
The credibility of the ship repair yard
The overall technical ability of the ship repair yard
The ability to repair different types of vessels
The competencies of the ship repair yard in terms of know-how, maturity and tradition
The proximity of the ship repair yard location to shipowners' premises
The proximity of the ship repair yard location to ships' trade routes to minimise the deviation time
The overall quality of ship repair yard facilities
The age of ship repair yard
The range and quality of the ship repair yard infrastructure
The ship repair yard capacity in terms of docks (in number)
The variety of docks available / The existence of different types of dry docks, for instance, floating docks, graving docks, synchrolifts
The size of docks available
The layout of the docks
The capacity of the slipway
The range and the quality of the ship repair yard superstructure
Quality of the equipment / technological infrastructure used
The overall lifting capacity of cranes
Overhead crane lifting capacity and range
The ability to provide facilities to shipowners' staff
The amount of the covered area
Fulfilment with the national and international legislation in place
Operational conditions to enter and leave the ship repair yard such as tides
Time spent awaiting clearance to docking
The quality of the ship repair yard work plan
The quality of the ship repair yard communication and work coordination
The quality of the working procedures
The quality of the painting process
Procedures to monitor the ship repair yard work progress
Quality control policy / Quality control of the work being done by the ship repair yard
Ship repair yard problem-solving capability
The existence of a gangway to go onboard whenever necessary
The condition of the electric cables to connect to shore power
The ability of shipowners' staff to give input and exercise influence during the ship repair process?
The number of shipowners' staff members permitted in the ship repair yard
Weather conditions
Ship repair yard overall production capacity to meet demand
Ability to accommodate extra work and meet the expected schedules/deadlines
The capacity of the ship repair yard to deal with unforeseen situations
The ship repair yard supply chain
The quality of the ship repair yard supplier base to furnish steel, cable, pipe, machinery, parts and other items/services
The responsiveness of the ship repair yard supplier base to changes in demand
Ship repair yard suppliers' organisational structure, personnel and capabilities
Ability of the ship repair yard in getting spare parts
Ability of the ship repair yard in storing spare parts
Availability of human resources (in number and with the expertise) capable of doing the work
The number of engineers/foremen/workers hold by the ship repair yard
The quality of personnel and workforce skills
The responsibility of the ship repair yard personnel
Labour relations
Level of social unrest
Training levels of the personnel and the existence of dedicated training programmes
The range of ship repair services available
Ability to deal with magnitude and the type of work contracted by the shipowner
Complete work rapidly and satisfactorily
Ability to meet the expected schedules/deadlines and therefore the delivery time
Ability to work 7 days per week / 365 days per year
Availability of a prompt service
Ability to provide a reliable service / Reliability
Speed of response to requirements
The ability to comply with specification changes
The ship repair yard delivery time / The time expected to perform the work
The ability to implement flexible operations
Ship repair yard guarantees after the vessel has been delivered to the shipowner
Ship repair yard claims policy
The ship repair yard warranty period
Ship repair yard reaction to reclamations
Adoption of environmental practices such as recycling of materials
Safety record / Number of accidents (incl. severe accidents) occurred in the ship repair yard
Fulfilment of safety procedures when carrying out hot work
Safety levels
Use of protective equipment
The safety record of of ship repair yards' suppliers base
The safety level of the ship repair yard
Reliability of using protective equipment
Presence of work safety staff
Safety training
Range of security measures in place
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30) Would you like to receive a summary of the results?  
Yes No

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Part A: Respondent's Profile
Part B: Company's Profile
Part C: Company´s Ship Repair Yard Strategy
Part D: Ship Repair Yard Choice Criteria
Part E: Results
Part E: Results
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Updated @ 08 February 2024